Logistikas is constantly developing its operations to better serve its customers. One tool in the development of services is the customer satisfaction survey, which is conducted every two years. The results of this year's survey are out now, and CEO Toni Brigatti looks at them with great satisfaction.
Of the results of the customer satisfaction survey, Brigatti especially wants to highlight two important figures, both of which have improved compared to the previous survey: the average probability of recommendation (on a scale of 0-10) is now 9.1 compared to 8.6 and the NPS figure is very high 70 (2018 the figure was 53).
- We have succeeded well in many areas, and the results are conveyed in accordance with our values. At the same time, of course, there is always room for improvement, and we will continue doing development work.
By operating in accordance with the values, Brigatti refers to the results of the survey, which values the reliability, ease, service and attitude of Logistikas Ltd and its personnel.
- It especially warms my heart, because the entire staff of Logistikas Ltd is for our customers. I want our entire team to understand that when our customers succeed, so do we. This message has clearly gone through and is being conveyed well to our customers as well, Brigatti says.
"An active logistics expert with a genuine desire to serve with a broader service concept."
- Feedback in the customer satisfaction survey
There is always room for improvement
For Logistikas Ltd, the customer satisfaction survey is an effective way to improve the service and better understand how customers experience cooperation. In this survey, too, areas for improvement were found.
- The last few years have been a time of strong growth for us. Then it is important to keep customers informed about where to go and how situations develop. Here we have something to pet and we have taken action even before the survey. The poll only confirmed our thoughts, Brigatti says.
By this, Brigatti refers to, among other things, the continuous development of processes and documentation, as well as the transparency of services and pricing.
The survey was carried out by Suomen Palvelututkimus Oy, which also regularly produces a staff satisfaction survey for Logistikas Oy .