The results of the customer satisfaction investigation of the Logistikas companies

70 customer companies participated in the customer satisfaction investigation commissioned by Logistikas Ltd. The investigation was carried out by Suomen Palvelututkimus / Camp Consulting and the responses were attained both through call interviews and an online survey.

– We would like to thank all of our customers for participating in the investigation and giving us valuable feedback. We received many positive comments about reliability and flexibility, CEO Toni Brigatti describes.

– Our customers experienced Logistikas as a quick and straightforward partner. Our business and customer service employees were described as professional and pleasant.

– Improvement ideas were mainly centered around cost-efficiency and long-term logistics partnerships. Bold ideas, thinking ahead and efficiency are expected from a logistics company. We will pay close attention to meeting these expectations in the future, Brigatti promises.
 

Some highlights of the investigation results:

  • On a scale 0 – 10, our customers recommend our services to other companies with an average of 8.6 (NPS 53)

  • Reliability: 9.1

  • Considering the special needs of the customer: 8.9

  • Reacting to sudden changes: 8.8

  • Improving the partnership: 8.5


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